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Enterprise Support Services |
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| MIT's
Enterprise Support Services provides a wide range of storage
hardware and software support for the open systems
environment. It offers a single point of control, management
and accountability for your storage infrastructure, while
allowing you to maintain ownership of your IT assets. |
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Features |
| Support plans
vary based on your equipment, availability requirements, and
budget. Standard features include: |
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24x365 onsite support. |
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24x365 support from the
StorageTek Remote Resolution Center - which provides
incident management, diagnostics and problem resolution. |
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Software fix and patch
management. |
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Hardware and software
installations and upgrades. |
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Equipment relocations. |
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Microcode feature and
functionality upgrades. |
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Benefits |
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Quick problem resolution |
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Turn to one point of contact
for product maintenance and support issues. Because
StorageTek owns the problem from initial call through
resolution, your IT staff is free to focus on more
strategic issues. |
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Less system downtime |
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Eliminate time wasted trying
to determine the source of an equipment failure, and which
vendor to contact for support. StorageTek’s service
professionals will help keep your systems up and running
under defined service levels that you choose. |
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Expansive expertise |
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Rely on StorageTek’s staff
of over 2,000 service professionals, averaging over 15
years of heterogeneous storage experience. They understand
the intricacies of today’s complex storage environments,
and can ease the burden on staff resources that are
already stretched thin. |
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Copyright © 2003 [Millennia Infokom
Technologi]. All rights reserved.
Revised: December, 2003 |
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